Xbox one app not playing

[Anonymous User]

Hi,the Xbox One app isn't working and pressing watch now on the app just loops back to the same menu.The Sky Go app is working fine,internet connection is fine and I've tried re-installing the app on both WiFi and Ethernet,I'm on Virgin media cable,any ideas ?

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us.

I'm sorry to hear you've been having issues with your Xbox One app.

I've dropped you an e-mail with more in-depth steps, please keep an eye out in your Inbox/Spam folders 🙂

Thanks 🙂

Rob

NOW TV Team

[Anonymous User]

I have just subscribed to now tv but cannot get it to work on Xbox one app.

[Anonymous User]

Hi there @Anonymous User

Sorry to hear that, could you let us know what happens when you try to play content on the Xbox One?

Thanks,

Ryan
NOW TV Team

[Anonymous User]

Hi, once logged in it says "somethings not right. Give it a moment or check now tv.com status for updates"

[Anonymous User]

Hi @Anonymous User

Would it be possible to do a reset of your router and also Xbox.

If you have any Smart Set Up features on your router then switch these off, also if your Internet provider has activated any child safe features on your Internet switch these off.

Also if your Internet provider has activated any virus protection make sure the NOW TV is allowed on the service.

Please get back to us if needed.

Andy

[Anonymous User]

Having the exact same problem here - nothing will play just keeps sending me back to menu screens. All other provider apps working fine.

[Anonymous User]

Re installed the app twice more and it eventually worked,don't know why,I'd reset the xbox one and cleared the cache previously then when I spoke to a tech on phone and repeated it ,it just started working,happy now but don't know what went wrong originally.

[Anonymous User]

Hi @Anonymous User

Sorry to hear this.

Can you please try deleting the NOW TV app, clear the cache and then re install the app.

Please let us know how you get on.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

I'm having the exact same issue. I've tried The above and I've cleared the cache 10 times. Its still happening. I'm also with virgin media cable and all other apps work apart from now tv

[Anonymous User]

Hi @Anonymous User

I have replied to your other post.

Thanks

Andy

[Anonymous User]

Hi, my app isn't working on the Xbox one saying something isn't right, i have uninstalled the app twice already, please help, thanks

[Anonymous User]

Hi @Anonymous User

If you are on BT for your Internet service would it be possible to disable Smart SetUp within your router settings.

If you are not with BT some Internet providers may have features enabled that may be blocking some streaming services such as Virus protection or Kid Safe features, can you make sure NOW TV is enabled on these services.

Thanks

Andy

[Anonymous User]

Hi @Anonymous User,

Sorry to hear you're getting this problem.

Are you with BT? If so, have you switched off the "Smart Set Up" on your router and any router kid safe settings?

We look forward to your response.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

I'm having the same issues as the first couple of posters. I click to watch a program or film and it just goes back to previous screen. I've tried the steps mentioned in this thread and it hasn't solved the problem.

[Anonymous User]

Hi, I'm having the same problem, after a couple minutes of watching something the app stops and I get the following message "something's not right. A problem is preventing playback. Please try again or visit NOWTV.com/help".

You can start the program again only to get the same message within a couple of minutes.

I'm with BT and can confirm that smart setup is disabled. Also antivirus is not boxing nowtv. In fact it works fine in another room using a nowtv box. It used to work much better via the xbox app, only occasionally giving the message. Nothing has changed in terms of isp, router, anti-virus etc.

Please can you advise how to resolve?

Thanks

Dave

[Anonymous User]

Hi @Anonymous User

Thanks for posting and also trying out those previous steps.

Sorry to hear that you're still getting the error message though.

Did you also reset your router? Would you be able to try using an Ethernet cable to see if that helps in any way?

Thanks,

Ryan
NOW TV Team

[Anonymous User]

I have been experiencing an issue similar to this within the last week or 2, i know that there are 2 users who are watching the now tv app through xboxes but it will not allow me to use either of the 2 other slots, i have devices assigned to these but tells me something along the lines of...."you have reached the maximum number of devices to simultaneously watch on" or something like that; as there are 3 xbox one devices and one xbox360 device assigned to my account i have renamed all of these to reflect which devices they are,

i also have had to sign out of my xbox one profile and sign back in for things to take effect, so there also seems to be some sort of lag on the microsoft side with profile log in. I will keep NowTV up to date if this doesn't solve the issue. If this does sort it out, then its just a case of renaming your devices and logging out of your xbox profile for them to take effect as a lot of xbox one users especially have their login set to automatic, i don't think the device has a chance to resync or reset itself sometimes.

[Anonymous User]

Hi Ryan, sorry for the delay in replying, but a couple of days after I posted the problem seemed to go away. I used the app over the weekend and Monday night with no problems at all but it happened again last night (Weds), so frequently I gave up. I actually reset the router on Monday. The Xbox is already connected by ethernet.

Thanks

Dave

[Anonymous User]

Hi @Anonymous User

Sorry to hear that the issue has come back 😞

Could you delete the app and then reinstall, also make sure that your location is set to UK and Xbox is fully updated.

Andy