25-03-2016 17:17
Hi,the Xbox One app isn't working and pressing watch now on the app just loops back to the same menu.The Sky Go app is working fine,internet connection is fine and I've tried re-installing the app on both WiFi and Ethernet,I'm on Virgin media cable,any ideas ?
27-03-2016 19:01
Hi @Anonymous User
Thanks for getting in touch with us.
I'm sorry to hear you've been having issues with your Xbox One app.
I've dropped you an e-mail with more in-depth steps, please keep an eye out in your Inbox/Spam folders 🙂
Thanks 🙂
Rob
NOW TV Team
26-04-2016 8:26
I have just subscribed to now tv but cannot get it to work on Xbox one app.
26-04-2016 14:28
Hi there @Anonymous User
Sorry to hear that, could you let us know what happens when you try to play content on the Xbox One?
Thanks,
Ryan
NOW TV Team
26-04-2016 18:22
29-04-2016 10:14
Hi @Anonymous User
Would it be possible to do a reset of your router and also Xbox.
If you have any Smart Set Up features on your router then switch these off, also if your Internet provider has activated any child safe features on your Internet switch these off.
Also if your Internet provider has activated any virus protection make sure the NOW TV is allowed on the service.
Please get back to us if needed.
Andy
30-03-2016 21:38
02-04-2016 18:22
Re installed the app twice more and it eventually worked,don't know why,I'd reset the xbox one and cleared the cache previously then when I spoke to a tech on phone and repeated it ,it just started working,happy now but don't know what went wrong originally.
03-04-2016 18:35
Hi @Anonymous User
Sorry to hear this.
Can you please try deleting the NOW TV app, clear the cache and then re install the app.
Please let us know how you get on.
Thanks,
Rich
The NOW TV Team
24-04-2016 22:05