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Anonymous User
Not applicable

Xbox effects now t.v quality

when watching now t.v on a box soon as my daughter puts her Xbox on it makes the picture go fuzzy/ blocky on now t.v any ideas
4 REPLIES 4
Andy
Legend 5
Legend 5

@Anonymous User

 

If your daughter is streaming on her Xbox it could also be that there is not enough bandwidth for you to to watch properly on the NOW TV box at the same time, causing the degradation in picture quality. Try rebooting your broadband router to see if it's a wifi channel issue first, and if that doesn't help either check on the router what your download stream rate is, or if you're not sure how to do that try doing a speed test on a laptop/tablet/phone in the same room as your NOW TV box while your daughter is using the Xbox to give a rough idea what bandwidth is spare.

Anonymous User
Not applicable

 


dalbz wrote:
when watching now t.v on a box soon as my daughter puts her Xbox on it makes the picture go fuzzy/ blocky on now t.v any ideas

 

@Anonymous User Welcome to the Forum 🙂

 

Can you tell us if this is happening on the NOWTV app when trying to watch it on Xbox?

 

Thanks Niamh D

 

NOWTV Team 😉

Anonymous User
Not applicable
hi it happens on the actually now t.v box the Xbox doent have the app on
it it's upstairs the now tv box is down stairs
Anonymous User
Not applicable

@Anonymous User wrote:
hi it happens on the actually now t.v box the Xbox doent have the app on
it it's upstairs the now tv box is down stairs

@Anonymous User

 

Can you try following these steps:

 

Check for updates
On the NOW TV remote:

  1. Quickly press Home x5, Fast Forward x3 then Rewind x2 in this order.
  2. Select Update Software then press OK.

This needs to be done even if the version numbers are the same to make sure the software's updated and any faults in the current software are repaired.
These instructions can also be found on the NOW TV ROI Help Centre.
If this doesn't work, try unplugging the NOW TV box and wireless router for a few minutes the plug them back in starting with the wireless router. You'll need to set your NOW TV box back up and once you've done this, go back to the NOW TV app and try playing out again.
 
Manually set the bit rate
On your NOW TV remote:

  1. Quickly press Home x5, Rewind x3 then Fast Forward x2 in this order.
  2. We recommend you select the 2.0 MBPS or 2.5 MBPS option as they'll give you the best quality compared to the other options.

You could also try moving your NOW TV box closer to your wireless router to see if the poor playout is being caused by something in your house blocking the wireless signal to your box.
 
Reset the box
Hard reset
On the back of the NOW TV box, press the Reset button for at least 30 seconds (the screen may go blank before the time's up but it's important to continue to hold in the button for the full 30 seconds).
Factory reset
Using your NOW TV remote:

  1. Go to Settings and select System.
  2. Select Factory Reset.
  3. Select Factory reset everything and press the Play / Pause button three times.

Once the reset's complete, you'll need to set your NOW TV box back up.
If this hasn't worked, try connecting it to the router via an Ethernet cable to see if this resolves the issue.

 

Thanks Niamh D

 

NOTV Team 😉