cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Xbox One Entertainment Pass

My Xbox one has been unable to load any videos from the entertainment package. Whenever you click "watch this" it just reloads the options. Now TV advised I delete the app and then reinstall but unfortunately it hasn't helped. Any advice? I really want to watch game of thrones tonight 😭
3 Replies
Anonymous User
Not applicable

Hi @Anonymous User

 

Sorry to hear this.

 

Do you have any Parental controls or anti virus software activated on your Internet by your provider ?

 

If so can you disable these and try NOW TV again.

 

Also if you have a thing called Smart Setup on your router disable this too.

 

Thanks

Andy

Anonymous User
Not applicable

How do I disable them? 🙂
Anonymous User
Not applicable

If you have them enabled your Internet provider would be able to advise, or even have a look on there website @Anonymous User