I signed up for the £3 for 3 months movie offer yesterday but when opening the app on the xbox one, only some movies are available, other tiles are grey with a padlock on them. I have tried unistalling and reinstalling the app, logging in through edge on the xbox to no avail. All movies are available on the ipad and tv, it is just the xbox one that will not show them all. I tried online chat last nigh but the guy didn't have any answers.
Any help will be greatly received!!
We've just got ourselves an X Box One, with this we were sent a 2 month Now TV Movie pass. I installed Now TV on my I pad but I've also not been able to get working through the X Box ... seeing a message "We can't seem to get started at the moment. Please check your connection and try again."
There is nothing wrong with the connection - can someone please help me / us? Perhaps a representative could contact me to advise?
wondering if its a glitch with Xbox one services,as I am having the same problem...works on my tv, but comes up with the same message as your's. and connection is fine , as seeing all other players online .
Hi @Anonymous User
Thanks for your post.
Can you please uninstall the app and re-install? Is your Xbox connected wired or wireless? If you haven't tried a different connection type, please do and let us know.
NOW TV Team
I don't know exactly which ones as the tiles with the padlocks on are grey with no writing saying which films they are. The obvious noted missing ones are Star Wars episisodes II and III, the other Star Wars ones are available and watchable
I have managed to resolve this myself after several hours of messing around. Within nowtv app I pressed the 3 lines button (to the left of x) on the controller, went down to switch user, the centre user is whose date of birth it picks up (this was my sons) go down to sign out and select the adult user, all movies are now showing on mine after doing this!