05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
22-02-2017 15:56 - edited 22-02-2017 15:57
To redress the mucking about I had with the 1st agent the guy today gave me reduced Entertainment charge for 4 months and a free kids pass for a month so thats good service.. well i did ask but dont ask dont get! 🙂
@Anonymous User@Anonymous User@SeeMoreDigital
22-02-2017 16:03
@Anonymous User
At least its sorted now however we're looking into why the special characters have been disabled in the first place.
Cheers
Eddie
02-01-2017 12:47
02-01-2017 13:19
@Anonymous User
Welcome to the forum.
First, on the website go to your My Account > My Passes page http://account.nowtv.com/passes and check that you can see the entertainment pass that is on your account (if you can't then the pass will be on a different account, so try logging in with any other usernames you have).
This will make sure you know the right username and password given that you've changed it already.
If you can see your pass correctly, go to My Account > My account details http://account.nowtv.com/account-details and make a note of the username there to double-check.
Then on your NOW TV boxes do a factory reset which is recommended after a password change. You'll need to set up your wifi and enter your NOW TV account details again.
You'll find the option under Settings > System > Advanced System Settings > Factory Reset (and then enter the code shown on screen to confirm)
02-01-2017 12:47
02-01-2017 13:20
@Anonymous User
Welcome to the forum.
First, on the website go to your My Account > My Passes page http://account.nowtv.com/passes and check that you can see the entertainment pass that is on your account (if you can't then the pass will be on a different account, so try logging in with any other usernames you have).
This will make sure you know the right username and password given that you've changed it already.
If you can see your pass correctly, go to My Account > My account details http://account.nowtv.com/account-details and make a note of the username there to double-check.
Then on your NOW TV boxes do a factory reset which is recommended after a password change. You'll need to set up your wifi and enter your NOW TV account details again.
You'll find the option under Settings > System > Advanced System Settings > Factory Reset (and then enter the code shown on screen to confirm)
23-02-2017 22:02
23-02-2017 22:03
23-02-2017 22:10
@Anonymous User wrote:
I have had the now boxes for at least a year and this week when trying to use it gas said that I needed to log in but then does not recognise my details...
Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...
Also, can you please confirm the make and model number of the device(s) you're using to access and play NOW TV content?
[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
Cheers
07-05-2017 1:54