08-03-2017 22:37
As so many others have posted, I have just had the update and it is not letting me log in. I have tried simplifying my password so it doesnt have any symbols, but the same problem occurs - takes me through to the robot screen then dumps me back on the log in telling me it doesnt recognise me.
This appears to have been going on for the best part of a week - surely you know what is going on by now to fix this?
As others report, nthe XboxOne is not showing in my devices, and without being able to log in, it presumably never will be able to?
What is the official response to this problem?
12-05-2017 21:42
hello, did this ever get fixed? and if so, how.
I'm also having this problem & just spent 40 mins in Livechat being told to turn off & on xbox & reinstall the NowTV app.
thanks
08-10-2018 17:03
Did someone get an offical response to this? the struggle is real
09-03-2017 22:08
09-03-2017 21:50
09-03-2017 22:03 - edited 09-03-2017 22:04
Not patronising at all - I tried both email and user name, having logged on via laptop to be sure of both. no good either way.
Given I can see a lot of otehr people here with the same probleem following the update, I can only assume something went awry.