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Anonymous User
Not applicable
‎25-04-2016 16:27

Somethings not right?

I've been trying a week to watch nowtv on the Xbox and keeps saying somethings wrong. I have un installed and re installed unplugged everything turned bt smart set up off , even changed Xbox location all other apps are working fine! And the nowtv app will work on my phone. What else can I do?
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14 Replies
schnapps
Legend 5
Legend 5
‎25-04-2016 16:35

@Anonymous User

 

This is a bit of a long shot.

 

When you go into smart setup and disable it on your BT Router, have you also tried clicking on the Refresh button under Network Devices ?

 

Worth a try.

 

 

 

 

Anonymous User
Not applicable
‎25-04-2016 16:40

@schnapps I'll give it ago thanks !
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Anonymous User
Not applicable
‎25-04-2016 19:22

Still not working!
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schnapps
Legend 5
Legend 5
‎25-04-2016 19:29

In response to Anonymous User

@Anonymous User

 

sorry about that, I did say it was a long shot.

 

I Don't own a Xbox, so unfortunately i cant offer you any further suggestions.

 

Hopefully another forum member will pick up your post who is more familiar with the NowTV app on the Xbox.

 

Anyway goodluck.

 

 

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Anonymous User
Not applicable
‎25-04-2016 19:33

I hope so! It's so frustrating But thanks anyway!
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Anonymous User
Not applicable
‎28-04-2016 13:05

In response to Anonymous User

Hi @Anonymous User

 

Every customer so far that has been with BT and disabled the Smart Setup feature as per these instructions have managed to resolve that issue.

 

Would you be able to try it again as the help article mentions and then try again ?

 

Thanks 

Andy

Anonymous User
Not applicable
‎28-04-2016 15:19

Hi @Anonymous User I have tried this every night for 10 days and other methods mentioned on this forum. I have spoken to someone from your tech support on Monday night and was told they know about this problem and has been happening about 2 weeks and they will look into it.

Thanks
Ali
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Anonymous User
Not applicable
‎21-05-2016 1:21

my now tv stops working half way into a programme it has done this over 10 times. i get 50 mbps and internet is fine, i am with talktalk and using there router

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Anonymous User
Not applicable
‎22-05-2016 13:34

In response to Anonymous User

Hi @Anonymous User

 

Thanks for getting in touch with us. I'm sorry to hear that you've been having issues with your Xbox One.

 

Can you give us a bit more information? Does this effect Live or On Demand content?

 

Have you tried restarting your router?

 

Thanks 

 

Rob

NOW TV Team

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Anonymous User
Not applicable
‎22-05-2016 13:53

In response to Anonymous User
Yes I have done a restart on the router and Xbox also reinstalled the app
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Anonymous User
Not applicable
‎22-05-2016 16:56

In response to Anonymous User

Hi @Anonymous User

 

Are you able to try the steps pointed out by @Anonymous User?

 

It is important to note that this would be at your own discretion and care as it involves the formatting of your device. 

 

Please let us know what you decide to do.

 

Thanks

 

Rob 

NOW TV Team

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Anonymous User
Not applicable
‎21-05-2016 10:16

Hi @Anonymous User is this problem through your Xbox one?? Ali
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Anonymous User
Not applicable
‎21-05-2016 10:52

In response to Anonymous User
Yes it is
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Anonymous User
Not applicable
‎21-05-2016 12:49

There are many different ways of trying to fix it. But the only way it work for me after waiting 2 weeks and trying them everyday and talking to the people at now tv was to.. Sing out of my Xbox profile then formatting it and wiping everything off it! But your profile will be safe as long as you sign out!! It's working fine after I did this! I wasted 2 weeks before doing it! It takes a while but it works!
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