Hi @Anonymous User@Anonymous User
Sorry to hear that your having a problem using NOW TV on your Xbox.
Can I ask you both who your Internet provider is ?
If it is BT can you disable Smart SetUp from within the routers settings and this should then work for you.
Hi @Anonymous User,
Thanks for your reply.
Can you tell us if you're using any kind of VPN on your Internet connection?
Can you also try checking the location settings on your xbox - if it's set to the UK change it to somewhere else, like the US then go back in and change it back to the UK.
NOW TV Team