18-04-2016 17:05
18-04-2016 20:36
I am having the same issue going to check with xbox
20-04-2016 13:11
Hi @Anonymous User@Anonymous User
Sorry to hear that your having a problem using NOW TV on your Xbox.
Can I ask you both who your Internet provider is ?
If it is BT can you disable Smart SetUp from within the routers settings and this should then work for you.
Thanks
Andy
20-04-2016 16:35
22-04-2016 11:24
Hi @Anonymous User,
Thanks for your reply.
Can you tell us if you're using any kind of VPN on your Internet connection?
Can you also try checking the location settings on your xbox - if it's set to the UK change it to somewhere else, like the US then go back in and change it back to the UK.
Thanks
Simon
NOW TV Team
20-04-2016 20:24
22-04-2016 14:37
22-04-2016 19:06
26-04-2016 12:51
Are you running any antivirus software such as that provided by Sky ? @Anonymous User
If so can you check to see if thats blocking NOW TV for some reason.
Thanks
Andy
25-04-2016 11:10