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Anonymous User
Not applicable

Somethings not right

Hi there, every time I load now TVs app on Xbox one it comes up somethings not right give it a moment or check the website for updates. I have tried resetting router clearing Xbox cache, uninstalling app, I am very disappointed that I cannot use this service. Any help would be appreciated
9 REPLIES 9
Anonymous User
Not applicable

I am having the same issue going to check with xbox

 

Anonymous User
Not applicable

Hi @Anonymous User@Anonymous User

 

Sorry to hear that your having a problem using NOW TV on your Xbox.

 

Can I ask you both who your Internet provider is ?

 

If it is BT can you disable Smart SetUp from within the routers settings and this should then work for you.

 

Thanks

Andy

Anonymous User
Not applicable

Mh internet provider is sky
Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

Thanks for your reply.

 

Can you tell us if you're using any kind of VPN on your Internet connection?

 

Can you also try checking the location settings on your xbox - if it's set to the UK change it to somewhere else, like the US then go back in and change it back to the UK.

 

Thanks

 

Simon

NOW TV Team

 

Anonymous User
Not applicable

Mine is virgin and I'm having the same problem gutted as I wanted to watch the football tonight really not happy
Anonymous User
Not applicable

Hi @Anonymous User

 

Would you be able to try the steps that @Simon-J has suggest above ?

 

Thanks

Andy

Anonymous User
Not applicable

I don't have a con on my connection and have tried swapping my locations twice but no luck
Anonymous User
Not applicable

Are you running any antivirus software such as that provided by Sky ? @Anonymous User

 

If so can you check to see if thats blocking NOW TV for some reason.

 

Thanks

Andy

Anonymous User
Not applicable

Hi, am having the same problem I've tried all your suggestions and it's still not working. It's nearly a week now.