25-04-2016 16:27
25-04-2016 16:35
@Anonymous User
This is a bit of a long shot.
When you go into smart setup and disable it on your BT Router, have you also tried clicking on the Refresh button under Network Devices ?
Worth a try.
25-04-2016 19:22
25-04-2016 19:29
@Anonymous User
sorry about that, I did say it was a long shot.
I Don't own a Xbox, so unfortunately i cant offer you any further suggestions.
Hopefully another forum member will pick up your post who is more familiar with the NowTV app on the Xbox.
Anyway goodluck.
25-04-2016 19:33
28-04-2016 13:05
Hi @Anonymous User
Every customer so far that has been with BT and disabled the Smart Setup feature as per these instructions have managed to resolve that issue.
Would you be able to try it again as the help article mentions and then try again ?
Thanks
Andy
28-04-2016 15:19
21-05-2016 1:21
my now tv stops working half way into a programme it has done this over 10 times. i get 50 mbps and internet is fine, i am with talktalk and using there router
22-05-2016 13:34
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear that you've been having issues with your Xbox One.
Can you give us a bit more information? Does this effect Live or On Demand content?
Have you tried restarting your router?
Thanks
Rob
NOW TV Team