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Anonymous User
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Something's not right error message xbox one

Hello, now TV has stopped working on our xbox one for no apparent reason. We get the 'something's not right' error message which your forums are full of. Please advise on how to fix. Please don't ask us to undertake mindless care taking exercises such as turning off and on or turning off router etc as we've done everything we've found on your forums and the web.
Anonymous User
Not applicable

Hi @Anonymous User


Sorry to hear that your having this issue and sorry that nobody has got back to you quicker.


We do have a dedicated Xbox One thread where your query may have been picked up quicker by a member of the forum. I have moved your post to that thread.


So we can try to get to the bottom of this issue for you can you answer the below questions.


Can I check to see who your internet provider is ? 

Do you have any firewalls/antivirus software active on your internet connection ?

Any DNS settings been altered or VPN'S active ?

Has your Xbox been modified in any way ?