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Anonymous User
Not applicable

Scrolling down season won't work

Hi all,

I am trying to select season 10 of Grey's anatomy.

On the first screen when I select the boxset are available 9 seasons. If I move down and trying to go on season 10,11 and 12 the yellow line that mean a I can select that buttom, automoticaly jump straight to the top.

It's absolutely frustating.. 

 

Any advice please? I don't wanna keep moving from Xbox to apple TV(that I have already put away 3 months ago because is not need it)

 

Thank you !

 

Giovanni 

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi guy's,

 

This will be fixed in the next release of the NOW TV App, this will be happening in June.

 

Thanks

Andy

View solution in original post

22 REPLIES 22
Anonymous User
Not applicable

Hi there @Anonymous User

 

Thanks for posting this on ur Forum 🙂

 

I've just taken a look into that and can see exactly what you're talking about.

 

I'm going to get this issue raised so we can get it fixed as soon as possible.

 

In the meantime, I noticed that the abc studios version of Grey's Anatomy was working alright to get Season 10 and 11. If you do a search for Grey's Anatomy on the NOW TV Xbox One app, it should be the second option and you'll see the abc studios logo there.

 

Just so you can get your fix of the show till we've got our fix 🙂

 

Thanks,

 

Ryan

NOW TV Team

Anonymous User
Not applicable

Hello
This is happening to me as well, with Bones. And there are only a couple of days left for S11E1. Will I not be able to watch it?
Anonymous User
Not applicable
I'd logged in into my account online (on my Mac) added the TV show on my
favorites, played the episode that I want it. Stopped, back to my Xbox. Now
TV, my show and resumed from there. Every time I play from there and it's
fine.
Anonymous User
Not applicable

Hi @Anonymous User,

 

Thanks for your post.

 

So that we can look into this for you can you please let us know what device this issue is happening on?

 

Thanks,

 

Seema

NOW TV Team

Anonymous User
Not applicable

Also Xbox One. Each time I try to select a season above 9, it skips back to season 1.
Ben
Anonymous User
Not applicable

i @Anonymous User,

 

Thanks for getting back to us with the extra information.

 

I'll get this looked into by our content team.

 

Thanks,

 

Rich

The NOW TV Team

Anonymous User
Not applicable

Yep I'm having same issue scrolling through and programme that has more than 9 seasons, it just keeps reverting back to the top of the list
Anonymous User
Not applicable

Hi @Anonymous User, @Anonymous User, @Anonymous User

 

Thanks for your posts.

 

Our technical team is aware of this issue and are currently working towards getting it fixed. Sorry for any inconvenience caused.

 

Once we have more information, we'll let you know.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

I am also having this problem on the Xbox one, can't get to season 10 onwards. Even if I go to season 9's episode list and scroll down to the last episode it still takes me back to season 1 if I scroll further.