@Anonymous User wrote:
Hi @Anonymous User
I will move your post to the Xbox One section of our help forum.
Is your Xbox connected via WIFI or Ethernet connection ?
Thanks
Andy
@Anonymous User I've seen an issue like this on my Xbox one as well . Mine is connected using ethernet (the Xbox one is not one of my registered devices for the time being) almost every device that can use NOWTV there is a small buffer The issue I experienced was that after a video had been unpaused. Once the buffer was emptied, the video would become pixelated for about 10 seconds and then go back to Max quality again.
Strange issue. I know, but I think it might have something to do with the fact that the Xbox one works slightly differently to other devices in the sense that that everything that is done connectivity wise goes through Xbox live first before you communicate with the actual service you want to use, so there is a middleman, so to speak. I think this in some circumstances make it more difficult to determine what the correct video bitrate should be. The Xbox one is slower than other devices when it comes to reaching max video quality
@Anonymous User does the video quality, improve again after 5 to 10 seconds?
I do not work for Now . I am simply a Now customer trying to help I am a
Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
