01-06-2016 16:41
01-06-2016 17:46
01-06-2016 19:41
01-06-2016 20:06
Hi @Anonymous User
I've just tested the now TV app for Xbox one and its working fine for me. Your now the second person I've seen today that having problems
What error message if any are you getting when you try to use the now TV app on Xbox one? Also, who is your ISP and how is your Xbox one connected to the Internet. What connection speed are you getting at this moment in time. and if applicable what content are you trying to watch?
I'm not a member of staff that this information might make it easier for a member of now TV staff to help you
01-06-2016 21:02 - edited 01-06-2016 21:08
@Anonymous User wrote:
Error code c0262513. I'm on 200 meg virgin connected via ethernet
I know you're on virgin media, but this post from @Anonymous User might still assist you as there is some advice in their which isn't related to having BT Internet
01-06-2016 21:28 - edited 01-06-2016 21:41
Hi @Anonymous User
It seems there are some issues with Xbox live at the moment
http://support.xbox.com/en-gb/xbox-live-status?icid=furl_status
It's possible these issues could be affecting nowTV because any content that you watch/download on Xbox one on nowTV has to go through Xbox live. Although the only problems mentioned relate to buying downloadable content on Xbox live and browsing content catalogues
02-06-2016 24:37
02-06-2016 13:39
Hi @Anonymous User
@commanda6 is just trying to help you get back up and running, I understand your frustrated but there is no need for that tone of voice.
Have you made sure that your location settings are set to UK and that your Xbox is fully updated with the latest software.
If you could also do a reboot of your router and make sure that the Virgin Kid Safe and Virus safe are disabled.
Thanks
Andy
02-06-2016 22:39