Thanks for your post.
Sorry to hear that 😞
How is your Xbox One connected - wireless or wired? Have you tried wired connection? Do you experience any issues with other apps? Does it happen on certain times during the day - morning, evening?
NOW TV Team
Thanks for getting in touch with us here at NOW TV.
Sorry to hear about the issues you have encountered with your Xbox.
I understand that you have tried a number of steps, but can you please let me know if you experience this issue on any other devices? I know you have stated that you don't experience this issue with any other app. However, please can you try turning off your router for a few minutes. Turns this back in and then reconnect your Xbox.
Please let us know how you get on.
NOW TV Team
Sorry to hear this is still ongoing.
Is this happening only when you try to watch a certain show or movie?
If not, can you please try a broadband download speedtest and let us know the result.
The NOW TV Team
Hi Rich L,
As the previous user has not responded to your comment I wanted to say that I have been having the same issue on the xbox one. Every 2 minutes (or sometimes less) playback stops and I get an error saying that a problem is preventing playback.
I have tested my broadband connection and it is fine. I have reset my router, and my xbox one, and I have the same issue. This has happened several times over a couple of days. Is there anything beyond resetting the xbox and/or router that you can recommend? At the moment this issue makes Now TV unwatchable.
I'm having the same issue on Xbox One - not having issues with other apps and WiFi connection is running fast and fine. I'm on Virgin.
Welcome to the forum
could you try the following steps to resolve this
Clear the cache
Let us know if this helps