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Now TV not playing on 2x Xbox One :/

I just bought the 3 months Entertainment Pass and when I load up the Now TV App, it doesn't play anything... my broadband is BT Infinity Fibre Optic and I've done a line test and my download speed is 41mpbs, and on the website it has suggested you need a minimum of 2.1mbps to stream the content... any help would be great as wanna catch up on walking dead 🙈

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4 Replies

Re: Now TV not playing on 2x Xbox One :/

Oh and this is happening on 2 Xbox Ones... mine and my wee lads... 😥😔

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Eddie-M
NOW TV Team (Retired)

Re: Now TV not playing on 2x Xbox One :/

Hi @LadyPerv3rt3d

 

 

Thanks for contacting us here can you tell us if you receive a error message or what exactly happens when you try to watch something. Also can you watch on any other devices apart from the Xboxs?

 

 

Cheers

Eddie

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Re: Now TV not playing on 2x Xbox One :/

It's letting me watch on the app on my phone but on xbox ones it starts to load then screen goes blank 😞 I tried again this morning and same issue. Haven't tried on ps4 yet though x

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Re: Now TV not playing on 2x Xbox One :/

No error message, it just stops loading and screen goes black. The white circle appears like it's buffering

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