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Anonymous User
Not applicable

‎10-04-2016 17:46

Not loading the app on Xbox 1

Keeps shutting the app down and saying 'for some reason Now TV has taken too long to start.'
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1 REPLY 1
Anonymous User
Not applicable

‎12-04-2016 15:33

@Anonymous User wrote:
Keeps shutting the app down and saying 'for some reason Now TV has taken too long to start.'

Hi there,

 

Try doing a full reboot of the Xbox One using these instructions: https://support.xbox.com/en-GB/xbox-one/console/power-cycle-console

If this has failed to resolve the issue, you could try clearing the persistent cache as follows:

 

  • Press the menu key of the controller.
  • Go to Settings > Disc & Blu-Ray.
  • In the BLU-RAY section select "Persistent Storage".
  • Select "Clear persistent storage".