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Anonymous User
Not applicable

No longer pauses or rewinds

Since the latest Xbox update, I can't pause, rewind it fast forward! So irritating! All I've got is the back button. The whole point of on demand is to be able to pause and rewind.
3 REPLIES 3
commanda6
Legend 5
Legend 5


@Anonymous User wrote:
Since the latest Xbox update, I can't pause, rewind it fast forward! So irritating! All I've got is the back button. The whole point of on demand is to be able to pause and rewind.

Hi @Anonymous User

If you're referring to the specific playback controls on the Xbox media remote not working. This is something NowTV are aware of 

https://community.nowtv.com/t5/Xbox-One/New-App-Media-Controls/m-p/419353/highlight/true#M2096

 

The directional keys select button and the back button on the media remote do work. Use the directional keys and select button to use the playback controls in the app

 

 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

my pause button will only freeze the picture for approx two-three minutes is this correct or is there a fault ?

 

Regards

 

Pete

Anonymous User
Not applicable

@Anonymous User

 

Hi as above, this is something we are currently working on fixing we hope to have an update soon