cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Internet connection problem

When I am watching a movie on now TV through my Xbox it works perfectly for about 5 minutes or so then it says Internet connection problem my home connection is stopping now TV working as it should I've checked the Internet connection and it's as strong as ever this has only started happening since the last update can anyone help please?
2 REPLIES 2
Anonymous User
Not applicable

Hi @Anonymous User

 

Sorry to hear this, would it be possible to delete the NOW TV App and clear the cache and then reinstall the app again ?

 

To clear the cache you can follow these steps :

 

  1. Press and hold the power button on the front of the console until it powers down completely.
  2. Unplug the power cable from the back of the console so that the power brick in not connected to the console.
  3. Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.
  4. Plug the power cable back into the console.
  5. Wait for the light on the power brick to change from white to orange.
  6. Turn on the console using the power button.

Thanks

Andy

Anonymous User
Not applicable

 I had the same problem and tried your solution but it didn't work.