29-10-2017 24:58
29-10-2017 9:48
@Anonymous User
Welcome to the forum. Just check on your My Account > Payment Details screen https://account.nowtv.com/payment-details
that your card details look ok, and also on your My Account > My Passes page https://account.nowtv.com/passes
that your pass and/or free trial looks ok. Then try the steps on the following help page
https://help.nowtv.com/article/oops-something-went-wrong-xbox
Also if you get your broadband from BT try following the steps in this help article to turn Smart Setup off
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F
