โ28-06-2015 14:31
โ06-10-2016 17:02
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear that you've been having issues with your Xbox One.
There should be an update now that is known to resolve the issue. Can you check for updates on the App/Xbox for me?
Please let us know how you get on.
Thanks ๐
Rob
NOW TV Team
โ01-10-2016 15:43
โ01-10-2016 20:07
โ02-10-2016 24:39
Everyone moaning in this thread - YOU signed up for the Preview Program which is a beta program for XB1. Learn about what a beta program is before venting at the NOWTV team!
โ02-10-2016 8:55
๐ค NowTV not working while in the preview program is pretty much constant... that's why I signed out months ago and never looked back! ๐๐ป
โ02-10-2016 11:12
Morning all,
NOW TV has just received good news that the next update for consoles on the preview program, which contains the fix for the bug impacting the NOW TV app , is being made available this weekend.
The system update was made available at 2am this morning. It will become compulsory at 10pm.
The update will be downloaded and automatically installed if the customer has set their console to accept updates when itโs powered down โ if you have changed your settings to not allow this, then you will receive it at the later time.
This Microsoft help page provides a better explanation - http://support.xbox.com/en-GB/xbox-one/console/system-update-overview
It will include details on how people can force the update if they want to get it before itโs Compulsory under the โCan I force my console to update before the update switches to mandatory?โ section.
The new system software version number will be: rs1_xbox_rel_1610.160929-1900 so you will know that you will be on the latest release that has fixed the bug.
Thanks
Toby
โ02-10-2016 19:55
I have the new update and still no sign of a fix, same error keeps showing its face! Getting kinda annoyed now someone really need to sort this joke out.
โ07-10-2016 16:07
Hi there @Anonymous User
Have you been able to give this another go? It should be working now.
Thanks,
Ryan
NOW TV Team
โ02-10-2016 11:54
โ02-10-2016 11:56
The trouble with these so called preview program fixes is the fact it'll last until the next knackers it again! ๐ ... Preview Program ain't worth the hassle IMO! ๐๐ป