28-06-2015 14:31
25-02-2016 22:00
29-02-2016 4:35
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you've been unable to view on your Xbox. Can you try another HDMI cable if the issue still persists.
Cheers
Ranj
NOW TV Team
11-03-2016 12:06
Hi I am having this issue myself , previously I was able to watch now tv on my Xbox one on the same to without any issues , now it says that I have a hdcp error and that I can not watch any programs on my 32inch tech wood tv. I have changed the hdmi cable several times and I have had the same error as the result. Furthermore I have tried my Xbox one setup on a 19inch Samsung tv and now tv works perfectly. This issue has caused me significant issues and I would like to ask NOW TV in its next patch please fix this issue as not everybody has a spare TV or monitor and furthermore, this will cause significant financial issues for me and other individuals who will look to replace their tv.
Why the sudden change from being able to work to not working at all ?
11-03-2016 17:10 - edited 15-03-2016 21:26
Hi @Anonymous User
Thanks for your post and sorry to hear that 😞
Can you double check whether your TV has HDCP enabled, try a different TV and different HDMI port and finally reset your TV?
Birgit
NOW TV Team
16-03-2016 1:06
Hi Brigit
i have double checked my techwood 32inch tv unfortunately does not have different hdmi port. As I have state in my previous post I have tried a different tv to be specific a 19 inch Samsung tv it works fine on another tv , but that unfortunately doesn't solve my problem. I have checked if the to has HDCP enabled , I believe it has always been on as its only been the last week or so where I have had This error preventing me from watching now to . I have reset the TV and tried a different hdmi cable from make sure that I don't have a cable issue, it returned the same error
anyhelp would be greatly appreciated as , I just don't understand why the sudden problem has appeared
Robert
16-03-2016 17:37
Hi @Anonymous User
Thanks for posting, sorry to hear this problem persists. Can you please go onto your Xbox settings for me then switch the energy setting of power mode to energy saving and then power off the Xbox and power it back resulting in the long start up process, go back to the NOW TV app and try to play out for me.
If that fails are you able to try a HDMI splitter. Let me know how you get on.
Cheers
Ranj
NOW TV Team
18-03-2016 13:55
Hi Ranj
I have tried what you have suggested and it all has failed , a hdmi splitter just produced the same result as before , placing the Xbox into energy saving mode did not help at all it produced the same results
03-06-2016 1:48
03-06-2016 11:34
Hi @Anonymous User
Sorry to hear that your getting that error message.
How is your Xbox connected to your TV ?
The message relates to the way the Xbox is "speaking" to your TV set, and if you have any wireless display adaptors plugged in it will generate that error code.
Thanks
Andy
01-07-2016 18:42