Error code on Xbox one of c00d7159

[Anonymous User]

When I try and load a film in now TV app on my Xbox one it keeps saying "sorry but your TV is non-compliant (HDCP) so you are unauthorised to play out content" How do I sort this out cause I'm just wasting money for now TV

[Andy]

@Anonymous User

Welcome to the community.

HDCP problems can usually be cured by turning the XBox and TV off and then powering back up again. Failing that try disconnecting the HDMi cable at both ends and then reconnecting.

If you run the XBox To your TV via an amp I'd recommend turning the amp off at the mains and disconnecting the HDMI cable from XBox to amp and amp to TV before reconnecting and powering up again.

[Anonymous User]

I had this fault on a pc, any ideas please?

[Anonymous User]

Hi @Anonymous User and @Anonymous User

Are you using the actual Xbox One console and the app available from the Store or are you using Windows 10 NOW TV app or via Microsoft Edge browser?

Birgit

NOW TV Team

[Anonymous User]

Hi, I have same problem running Windows 10 NowTV app.  Can't now switch back to view it on Firefox browser as I have used up this months device change.

Regards

rtdtrade

[Anonymous User]

Hi @Anonymous User

Thank you for getting in touch, sorry to hear you're having some issues. I will send you an e-mail shortly. Please keep an eye out.

Cheers

Ranj

NOW TV Team

[Anonymous User]

i have this same issue refund please

[Anonymous User]

I tried doing this but error keeps occuring

[Anonymous User]

Having same issue with xbox one. Don't want to pay for a service I can't use. Please help

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV.

I'm sorry for the issues you have encountered with the Xbox app. 

Can you please let us know if you are still experiencing this issue? Does the error occur when you try to sign in or when you try to play content? 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

It's when I try to play content

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

I'm sorry to for the issues you have encountered with the Xbox app. Can you please let us know if you are still having this issue? 

Can you please let us know what troubleshooting steps you have tried? 

If you could please try uninstalling and reinstalling the app, then turn off your Xbox and unplug the console for a few minutes. 

Plug these back in and let us know how you get on. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Hi,
My Xbox has just updated and now my now tv app isn't working, all it says is 'your tv is non-compliant (HDCP) so you are unauthorised to play out content'
1. I don't even know what HDCP means
And 2. It was working fine before so if it is the new Xbox update then is there an update coming for now tv? If so can it be soon please?
Thanks Bethen

[Anonymous User]

Same problem here, just had console update and getting "your TV is non compliant hdcp so you are unauthorised to playout content".

Everything was working fine last night so can only assume the update has borked it.

[schnapps]

@Anonymous User @Anonymous User

If your TV screen is displaying the HDCP (High bandwidth Digital Content Protection) message then switch off both your TV and Xbox at the power mains, disconnect the HDMI cable at both ends, then reconnect the HDMI cable and switch back on your TV and Xbox again (Hopefully that will remove the HDCP message).

[Anonymous User]

Nope,tried it and still getting same error message. Thanks for the suggestion though.

[schnapps]

@Anonymous User

Have you tried a different HDMI port on your TV (if available) and maybe a different HDMI cable if you got a spare in the house ?

[Anonymous User]

Just tried the Amazon app and that's working fine, just seems to be Now tv that it's happening with.

Edit: Also iplayer and Blu-ray discs are playing fine.

[schnapps]

@Anonymous User

Still worth trying if you can a different HDMI port on your TV and cable just to see if it clears the HDCP message when using the NowTV app even though the Amazon app plays fine.

[Anonymous User]

@schnapps,

Tried changing hdmi cable and port but still the same. I think this is definitely related to the xbox update.

[Anonymous User]

Definitely update related have followed all advice and no solution yet.