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NOW TV Team
Posts: 303
Registered: ‎24-08-2017

Re: Error Code 3

@whereverigo88 @Kat71 @Tash89 

 

Hello, can you please let me know what your set up is? I.e. what tv, cables, any extras like sound bars etc? 


Thanks!

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Occasional Poster
Posts: 2
Registered: ‎20-12-2017

Re: Error Code 3

For me its wireless internet, with Xbox to TV type set-up. nothing special. issue now been on going since 20th December, so i more or less am just letting the sub run til it runs out (mid-jan) and moving on.

Occasional Poster
Posts: 2
Registered: ‎14-08-2017

Re: Error Code 3

Xbox one x. Ethernet connection to a sky internet fiber sub. HDMI 2 connection to an LG 60UH850. 4K and HDR turned on.
NOW TV Team
Posts: 303
Registered: ‎24-08-2017

Re: Error Code 3

@Carigun @Pbradbury  thank you!

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Occasional Poster
Posts: 2
Registered: ‎14-08-2017

Re: Error Code 3

Any possibility of an update on this before the walking dead runs out of time for me to watch it?
Occasional Poster
Posts: 3
Registered: ‎15-01-2018

Re: Error Code 3

did you find a solution for the error code 3 as mine has gone down as well now?

 

Occasional Poster
Posts: 3
Registered: ‎15-01-2018

Re: Error Code 3

are you able to help?

First Poster
Posts: 1
Registered: ‎20-01-2018

Re: Error Code 3

Any updates on this issue, I have same problem except it will let me watch half a film then go off showing error.code 3 I cam sometimes come out and go back to the film and continue watching, other times it will freeze and stay like that all day, really frustrating now!!!!
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NOW TV Team
Posts: 303
Registered: ‎24-08-2017

Re: Error Code 3

@sarahxx1 @Athosion @kentaylor @Pbradbury @Carigun

 

Hello! 


Ive had a chat with the tech teams and this is what they've said about Error 3-

 

It means that TV connected to the console is not HDCP compliant or the console lost the secure connection over HDMI.

 

If that happens mid-stream, it is probably because the TV was switched off and the console lost the secure connection.

Other reasons can be caused by AV receivers, soundbars etc. that sit between the console and the TV.”

 

Hope this helps!

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