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Anonymous User
Not applicable

Cannot sign in

Have now TV on Xbox one,updated it and when I opened it asked me to sign in with email and password. Could not remember password so changed it. Got email confirming had changed it. When put new password in nothing happens at all. If I put in wrong password then get message saying didn't recognise but nothing happens at all when put in correct one no matter how many times I click button. Have restarted Xbox but no joy

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

I have the exact same problem as mentioned above but I have done a full factory reset on my xbox. Deleted everything. ..reinstalled now tv and the exact same thing happens so now I am really cheesed off...I have lost everything for jack all! Don't do a factory reset even if they ask you too. Both me and my mate have done the same thing and now both loose out. If I can't sign back in by the time TWD shows its next episode I will be cancelling my subscription as this is a joke. Never have this problem with NETFLIX or AMAZON!!

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4 REPLIES 4
Anonymous User
Not applicable

@Anonymous User @Anonymous User You can contact us here on live chat http://po.st/6aBEYV and we can look into this for you we also have a few steps you can try here to see if this resolves the issue http://po.st/akyv5F 

Anonymous User
Not applicable

I have the same issue, I can install correctly the smart box with my username and password but later when i try to watch something and sign in the system cannot recognise my login details. I already did the device reset and everyhting related with it, it doesn't work

Anonymous User
Not applicable
@Anonymous User @Anonymous User You can contact us here on live chat http://po.st/6aBEYV and we can look into this for you we also have a few steps you can try here to see if this resolves the issue http://po.st/akyv5F
Anonymous User
Not applicable

I have the exact same problem as mentioned above but I have done a full factory reset on my xbox. Deleted everything. ..reinstalled now tv and the exact same thing happens so now I am really cheesed off...I have lost everything for jack all! Don't do a factory reset even if they ask you too. Both me and my mate have done the same thing and now both loose out. If I can't sign back in by the time TWD shows its next episode I will be cancelling my subscription as this is a joke. Never have this problem with NETFLIX or AMAZON!!