Can no longer sign in on the Xbox one app?

[Anonymous User]

I used to be signed in and everything was working fine until about a week ago, I opened the app and wasn't signed in no more. Now when I try to log in it reads ' give it a moment, or check nowtv.com/status for updates'. But it works on my iPhone and iPad. How do I fix this?

[Anonymous User]

Are you using the latest version of the app from the store?

[Anonymous User]

Yes I've deleted and re-installed the app a couple of times?

[Anonymous User]

I'm not happy with now tv customer support to be honest, they've offered no help and will leave me no choice but to unsubscribe from there services.

[Anonymous User]

Hi @Anonymous User

Thanks for your post and sorry about the delayed reply.

I'm very sorry to hear that 😞

Do you also get an error code when you're trying to sign in? 

Can you uninstall the app, delete any game data for NOW TV app and re-install the app?

Birgit

NOW TV Team

[Anonymous User]

I'm having the same problems. Since I agreed to an update last week it just won't load. Wanna watch the footy while I'm off sick as can't do much else but just can't log in. Please help!!!

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

Very sorry to hear that 😞

Are you still experiencing these issues?

Birgit

NOW TV Team

[Anonymous User]

Yes, I'm still having this problem.

[Anonymous User]

Hi @Anonymous User

Very sorry about that.

I'll send you an email and will ask further details.

Birgit

NOW TV Team

[Anonymous User]

Yes I have deleted the app and reinstalled it about 5 times now. How can I make sure I have deleted all game data for now tv, there's no option to do that?
And there is no error code, all that happens is it says in red underneath your password entry ' give it a moment, or check nowtv.com/status for updates. '

[Anonymous User]

Fancy helping me seeing as I posted this exact same issue 24 hours ago and nobody has offered to help me ! Thanks for the awful support

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

I'm sorry for the issues you have encountered and for the delay in getting back to you. Can you please let us know if you are still experiencing this issue? 

Do you experience this issue on any other devices? 

What error code do you experience on the Xbox? 

We look forward to hearing from you. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Yes I still have this issue. All you've told me to do is reinstall it? Which I've done about 5 times. It works on on all my other devices but I only watched it on my Xbox. There is no error code it just comes up with that message that's on the photos I sent you.

[Anonymous User]

I'm also experiencing this issue! I just registered today as well. Not a first good impression at all!

[Anonymous User]

Any word on a solution?

Same problem

[Anonymous User]

Hi @Anonymous User

The issues above are from 2015 and they have all been resolved.

Can I just check to make sure that you are currently within the UK, not using any VPN software or altered DNS settings ?

Thanks

Andy