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Anonymous User
Not applicable

App won't install

Hey guys,

 

App has been working fine until today. Uninstalled to fix it on the Xbox One, but it now reaches 100% before saying installation stopped. Other apps installing fine, just Now TV.

 

Any ideas?

 

cheers,

Oli

1 REPLY 1
Anonymous User
Not applicable

Hi @Anonymous User

 

Thank you for your post

 

Please try the following steps on your Xbox which should help

 

1. CLEAR CACHE
 

  1. Press and hold the power button on the front of the console until it powers down completely.
  2. Unplug the power cable from the back of the console so that the power brick in not connected to the console.
  3. Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.
  4. Plug the power cable back into the console.
  5. Wait for the light on the power brick to change from white to orange.
  6. Turn on the console using the power button.

 
2. ADJUST DNS SETTINGS
 

  1. Press the Guide button on your controller
  2. Select Settings and select System Settings
  3. Select Network Settings
  4. Select Wired Network or the name of your wireless network when the network list is displayed
  5. Select Configure Network
  6. Select DNS Settings and then Automatic
  7. Turn off your console
  8. Turn on your console
  9. Try playing a movie


3. DELETE NOW TV APP
 

  1. Highlight NOW TV app
  2. Press Menu Button (3 Vertical Lines) on controller
  3. Select Manage App
  4. Select Internal
  5. Choose Uninstall App

 
TO RE DOWNLOAD APP
 

  1. Go to Apps, and then select Browse Apps or Search Apps.
  2. Browse or search for the NOW TV App
  3. Select NOW TV, and then select Download
  4. Select Confirm Purchase to download and install the app

Regards

 

Sue

NOW TV Team