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Anonymous User
Not applicable

error occurred acquiring license

Hello, I've been using now TV for about 2 weeks and woke up the other morning with a message constantly saying an error occurred while acquiring license, it work on my TV and laptop but does not work on my Xbox, any advice
Louise
1 ACCEPTED SOLUTION
caseyb1993
Legend 5
Legend 5

@Anonymous User Hello 🙂

 

Have you tried:

  • Resetting your router?
  • Uninstalling and reinstalling the app? 
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

2 REPLIES 2
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:
Hello, I've been using now TV for about 2 weeks and woke up the other morning with a message constantly saying an error occurred while acquiring license, it work on my TV and laptop but does not work on my Xbox, any advice
Louise

Seems like an actual Xbox problem, as @caseyb1993 said above, uninstalling and reinstalling the app should do the job 🙂

caseyb1993
Legend 5
Legend 5

@Anonymous User Hello 🙂

 

Have you tried:

  • Resetting your router?
  • Uninstalling and reinstalling the app? 
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂