23-11-2016 16:36
23-11-2016 17:25
Hi @Anonymous User
I'm going to move your post into the thread that has already been setup regarding this error.
There is an update in that thread regarding the issue that you are experiencing on your Xbox 360.
Thanks
Andy
23-11-2016 18:29
Hello Andy
Where is the other thread with the update, I can't find it. Has the problem been fixed yet?
Jo
23-11-2016 21:27 - edited 23-11-2016 21:33
This is happening to us too. I have deleted the app off the xbox360 and downloaded it again several times but it keeps logging me out every time I select the app. I have paid for a service I can't use. Sometimes if you leave the Xbox run for 5-10 mins before you try it it works but then disconnects from Xbox live after 5mins of the programme. When the glitch is fixed, please let us know. Can I get a refund or free month please as I can't access the service I've paid for?
25-11-2016 16:55
Hi @Anonymous User and @Anonymous User,
Sorry for any confusion.
We are aware of the issues people are customers are facing here. We're currently investigating it.
Apologies fo for the frustration and inconvenience.
Thanks,
Rich
The NOW TV Team
23-11-2016 14:03
23-11-2016 7:44
23-11-2016 7:43
22-11-2016 23:11