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Hi every time I log onto my PC my password is never recognised. I usually log on once a week and I have had 8 passwords since mid May.
In addition when I try and log onto the xbox 360 it also does not recognise my password. Please advise
Hi @Anonymous User
Can we just confirm that you are using your NOW TV Username when signing in ?
A few customers have been using there email address as there username,
Hi @Anonymous User,
Yes this may well cause a problem.
If you go to the website and click "forgotten username" you can get this sent to you.
If you need anymore help just let us know.
NOW TV Team
Hi I have been using Now for over 12 months, I went to watch a film this evening and it asked me for my username and password. I entered the correct information but I had a screen message saying it was incorrect, I reset my password but I got the same message! Help please?
Hey @Anonymous User
Sorry to hear that you're having trouble signing into your account on your Xbox 360 😞
Are you able to sign in on any other devices apart from your PC?
NOW TV Team