Username and or Password not recognised

[Anonymous User]

Hi every time I log onto my PC my password is never recognised. I usually log on once a week and I have had 8 passwords since mid May.

In addition when I try and log onto the xbox 360 it also does not recognise my password. Please advise

[Anonymous User]

Hi @Anonymous User

Can we just confirm that you are using your NOW TV Username when signing in ?

A few customers have been using there email address as there username,

Thanks

Andy

[Anonymous User]

My email is my username- is that the problem? If so how do I change it/find
out what my username is?

[Simon-J]

Hi @Anonymous User,

Yes this may well cause a problem.

If you go to the website and click "forgotten username" you can get this sent to you.

If you need anymore help just let us know.

Thanks

NOW TV Team

[Anonymous User]

Hi I have been using Now for over 12 months, I went to watch a film this evening and it asked me for my username and password. I entered the correct information but I had a screen message saying it was incorrect, I reset my password but I got the same message! Help please?

[Anonymous User]

Hey @Anonymous User

Sorry to hear that you're having trouble signing into your account on your Xbox 360 😞

Are you able to sign in on any other devices apart from your PC?

Thanks,

Ryan
NOW TV Team