NOW TV not working on XBOX 360.

[Anonymous User]

Hello,

Since Tuesday, when I signed up for a trail for 30 days.

Since Tuesday, I logged in the app on my Xbox 360.

I went to watch a film, and I get this error: Sorry, NOW TV is not avaible right now.

I've contacted NOW TV who passed the issue onto secound line support who have a turn around of 24 hours.

They suggested to me it's my internet?

It's not my internet, I can do online gaming, YoutTube, Netflix and other things on the XBOX without any issues.

It's connected to a 100mbps wire to the router, so it can't be the speed.

My ISP have looked into the issue and did some tests to NOW TV servers and confirmed there is no issue on their side (my ISP side) or my side. 

The issue is on NOW TV's side.

Yesterday I got an email from the secound line of support (after waiting long time) suggest some tips for my NOW TV Box and my wireless? I guess they never bothered to read as I stated many times, it's an XBOX 360 and it's on a wire connection.

I got promised to yesterday on their Facebook page I'd get an email today - I've got no email still.

Look forward to some help.

NOW TV HELP - Your Enquiry [ ref:_00DG0BmYO._500G0eDvrz:ref

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch, I'm sorry to hear that you're having issues.

A fix has been put in place today, can you try un-installing and re-installing the app and letting us know how you get on?

Thanks 

Rob

NOW TV Team

[Anonymous User]

I too have the same issue, starts loading and then shows check status. Im on xbox live have a good wired connection with xbox devices selected on my account.  Is there an update on this?  

[Anonymous User]

Hi our now tv still isn't working on xbox 360 is there any chance of someone looking into this for us

Thanks
Claire

[Anonymous User]

Hi @Anonymous User

Thanks for your post and sorry to hear that 😞

Can you tell us what exactly is happening? Have you tried any troubleshooting steps?

Birgit

NOW TV Team

[Anonymous User]

I have also always had this problem, resulting in me having to use scart to play nowtv when Netflix and Amazon prime work fine with hdmi lead. If their is an way to amend this please can you let me know

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch.

It is a weird error and we are looking into why this occurs.

We'll have to pass this on to our tech team, but can you please send us a screen shot of the error you receive with the HDMI cable plugged in. 

Are you also able to let us know if you have tried with a Gold Shielded HDMI cable? 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Having same problem here works on phone but not on 360

[Anonymous User]

Hi @Anonymous User

Can you be a bit more specific of what exactly is happening?

What troubleshooting steps have you tried so far?

Birgit

NOW TV Team

[Anonymous User]

For some reason when I try use now tv through my xbox with the hdmi cable
it says now tv unavailable but it works through the a/v cable would prefer
it in hd

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch and letting us know. 

Are you able to let us know if you have tried with a different HDMI cable? 

Thanks, 

Karl

NOW TV Team