04-11-2015 4:09
05-11-2015 17:11
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you're having issues with the new NOW TV box. If you can only use a wireless connection can you try having no other devices using the wi-fi including any phones.
You can also try rebooting your router and or trying a hard reset on your box which can sometimes help even on the 2nd/3rd go. Let us know how you get on.
Cheers
Ranj
NOW TV Team