Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Error code 46 (10020)

Hi I am trying to access my free 3 month trial after signing up but I am unable to. I am using my xbox360 and it instructs me to complete my sign up process????

Anonymous User
Not applicable

Hi @Anonymous User


Thanks for your post and welcome to the forum.  Can you double check that you are using the same username that you signed up with and not an email address?  If you are using the correct details, Live Chat should be able to help.  Click on this link and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.


Hope this helps