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Anonymous User
Not applicable
‎21-08-2016 21:30

Cant cancel kids package

Hi HELP please I cant cancel kids tv package its not letting me and my children cant watch it threw xbox 360 is anyone else having same problem not been able to cancel? I click on cancel and answer the questions leave a rating then click still want to cancel but takes me straight back to re answer the questions any help would be grateful thank you
0
2 Replies
caseyb1993
Legend 5
Legend 5
‎21-08-2016 22:32

Hello @Anonymous User 🙂

See the following post:

 

Why can't I cancel?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable
‎24-08-2016 15:40

Hi @Anonymous User

 

Sorry to hear this, what device are you using to place a cancellation ?

 

If you could use a PC/Mac and follow this guide here you should be able to cancel easily.

 

Thanks

Andy

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