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Anonymous User
Not applicable

Cannot get into app, but can log in from web browser.

I tried logging in to Now TV on my xbox app today, and although it has worked for the last year or so today it decided that my details were not recognised. I tried my partner's log in and the same problem occurred, however using the same log ins as tried on the xbox I can successfully log in on my laptop - any ideas why Xbox Now Tv thinks neither of our details are correct?

 

Thanks in advance

2 REPLIES 2
Anonymous User
Not applicable

I'm having exactly the same problem
Anonymous User
Not applicable

Hi @Anonymous User

 

Sorry to hear that your having some issues with your Xbox.

 

Can I just check that your using the "username" to sign into the app and not your email address ?

 

Also if you have BT as your Internet provider can you also disable Smart Setup from within your routers settings, click here if you need a hand doing this.

 

Thanks

Andy