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Anonymous User
Not applicable
‎12-06-2016 10:08

Blank screen

Ive been having trouble with now tv on my xbox 360. It was working fine now all i get is a blank screen. Ive unistalled it reinstalled it and it still does not work
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19 Replies
Anonymous User
Not applicable
‎12-06-2016 16:46

Im getting so annoyed im thinking of canceling my payments
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Anonymous User
Not applicable
‎13-06-2016 18:35

Dont any one ever reply
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Anonymous User
Not applicable
‎13-06-2016 19:12

In response to Anonymous User

Hi @Anonymous User

 

It might be worth giving Live Chat a go.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helpsSmiley Happy

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Anonymous User
Not applicable
‎14-06-2016 10:57

Hi @Anonymous User

 

Sorry to hear that your having issues with your Xbox.

 

Has anything changed with regards to your setup between NOW TV working and not ?

 

Is your Xbox fully upto date ?

 

Has your Internet provider enabled any virus safe /kid safe filters onto your line ? If so can you disable these.

 

Is your location set to UK and no DNS settings/VPN activated to alter your location ?

 

Thanks

Andy

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Anonymous User
Not applicable
‎15-06-2016 16:30

No nothing has changed on my xbox i think im gona cancel my payments as this has gone on for to long. I did do a live chat but no one seems to know what the problem is
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Anonymous User
Not applicable
‎16-06-2016 20:59

In response to Anonymous User

Hi @Anonymous User

 

We'd be sad to see you cancel.

 

Are you able to try a wired conection via an Ethernet cable?

 

Have you got another TV in the house you could test on? Do you get the same results?

 

Thanks,

 

Rob

NOW TV Team

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Anonymous User
Not applicable
‎18-06-2016 16:40

Ive tried all that rob
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Anonymous User
Not applicable
‎21-06-2016 12:53

In response to Anonymous User

Let me speak with our dev team @Anonymous User and I will be back in touch with you once I have a reply.

 

Thanks

Andy

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Anonymous User
Not applicable
‎21-06-2016 18:27

Thanks andy for the help
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Anonymous User
Not applicable
‎22-06-2016 10:28

In response to Anonymous User

Hey @Anonymous User

 

I have been provided some more steps by our team for you to try 🙂

 

Reset display settings

  1. Make sure that there's no disc in the disc tray.
  2. Turn off the console.
  3. Turn on the console.

Note If you’re using an Xbox 360 Wireless Controller, make sure only one wireless controller is connected to the console and then turn off and restart the console by using the Guide button on that controller.

  1. As the console starts, press and hold Y while pulling the right trigger on the controller. The display settings are reset to the default settings, and then the console automatically restarts. 
    Xbox 360 E or Xbox 360 S console: To reset display setting on these console models, you can also just turn off the console and then hold the power button on the front of the console down for about 10 seconds. (The lights will flash several times.)

 

Try a lower screen resolution

If you’re having problems with HDTV viewing, try a lower screen resolution setting. To access these settings:

  1. Press the Guide button on your controller, go to Settings and select System Settings.
  2. Select Console Settings.
  3. Select Display.
  4. Select HDTV Settings.

Can you let me know how you get on ?

 

Thanks

Andy

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Anonymous User
Not applicable
‎30-06-2016 15:16

In response to Anonymous User

Hi @Anonymous User

 

Thanks for being so patient with me, I have had an email back from the team.

 

They have asked if you could lower the resolution setting to 720p only, If that doesn't work could you try the 576i Option.

 

For some reason it looks like your TV is automatically adjusting the resolution when your watching.

 

Cheers

Andy

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Anonymous User
Not applicable
‎14-07-2016 16:46

In response to Anonymous User

Hi @Anonymous User

 

Thanks very much for your patience again.

 

Our tech team are completely stumped as to what is causing your blank screen.

 

They have suggested that you contact XBOX Support and see if they are able to suggest anything to help.

 

Sorry

Andy

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Anonymous User
Not applicable
‎24-06-2016 19:22

Ive tried all of the above and still had no luck
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Anonymous User
Not applicable
‎27-06-2016 12:50

In response to Anonymous User

Thanks for letting me know @Anonymous User

 

I will go back to the teams and see what else they can recommend.

 

Thanks

Andy

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Anonymous User
Not applicable
‎12-07-2016 9:54

No andy still not working
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Anonymous User
Not applicable
‎12-07-2016 9:56

In response to Anonymous User

Thanks @Anonymous User for letting me know.

 

I will go back to the team 🙂

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Anonymous User
Not applicable
‎15-07-2016 18:58

Hi andy ive done that this morning and they told me its down to now tv. I dont want to b kept going back and foth over this matter to xbox then now tv. Ive not been able to watch on my xbox for at least 3 months. Yes i can watch on a iphone but the screens to small. I should b able to watch on tv knowing ive payed my members fee
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Anonymous User
Not applicable
‎28-07-2016 8:17

Ive had enough now not working on xbox im cancelling my member ship why should i pay for now tv when it dont even work. I see alot of people have issues with it
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Anonymous User
Not applicable
‎30-07-2016 13:18

In response to Anonymous User

Hi @Anonymous User

 

I can see that the team is still investigating this one. 

 

Have you tried our other compatible devices? There's many ways to watch our content on your TV! Just click here.

 

Thanks,

 

Ryan
NOW TV Team

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