12-06-2016 10:08
22-06-2016 10:28
Hey @Anonymous User
I have been provided some more steps by our team for you to try 🙂
Reset display settings
Note If you’re using an Xbox 360 Wireless Controller, make sure only one wireless controller is connected to the console and then turn off and restart the console by using the Guide button on that controller.
Try a lower screen resolution
If you’re having problems with HDTV viewing, try a lower screen resolution setting. To access these settings:
Can you let me know how you get on ?
Thanks
Andy
30-06-2016 15:16
Hi @Anonymous User
Thanks for being so patient with me, I have had an email back from the team.
They have asked if you could lower the resolution setting to 720p only, If that doesn't work could you try the 576i Option.
For some reason it looks like your TV is automatically adjusting the resolution when your watching.
Cheers
Andy
14-07-2016 16:46
Hi @Anonymous User
Thanks very much for your patience again.
Our tech team are completely stumped as to what is causing your blank screen.
They have suggested that you contact XBOX Support and see if they are able to suggest anything to help.
Sorry
Andy
24-06-2016 19:22
27-06-2016 12:50
Thanks for letting me know @Anonymous User
I will go back to the teams and see what else they can recommend.
Thanks
Andy
12-07-2016 9:54
12-07-2016 9:56
Thanks @Anonymous User for letting me know.
I will go back to the team 🙂
15-07-2016 18:58
28-07-2016 8:17
30-07-2016 13:18
Hi @Anonymous User
I can see that the team is still investigating this one.
Have you tried our other compatible devices? There's many ways to watch our content on your TV! Just click here.
Thanks,
Ryan
NOW TV Team