12-06-2016 10:08
12-06-2016 16:46
13-06-2016 18:35
13-06-2016 19:12 - edited 13-06-2016 19:12
Hi @Anonymous User
It might be worth giving Live Chat a go. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
14-06-2016 10:57
Hi @Anonymous User
Sorry to hear that your having issues with your Xbox.
Has anything changed with regards to your setup between NOW TV working and not ?
Is your Xbox fully upto date ?
Has your Internet provider enabled any virus safe /kid safe filters onto your line ? If so can you disable these.
Is your location set to UK and no DNS settings/VPN activated to alter your location ?
Thanks
Andy
15-06-2016 16:30
16-06-2016 20:59
Hi @Anonymous User
We'd be sad to see you cancel.
Are you able to try a wired conection via an Ethernet cable?
Have you got another TV in the house you could test on? Do you get the same results?
Thanks,
Rob
NOW TV Team
18-06-2016 16:40
21-06-2016 12:53
Let me speak with our dev team @Anonymous User and I will be back in touch with you once I have a reply.
Thanks
Andy
21-06-2016 18:27