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Anonymous User
Not applicable

2009 error code on Xbox 360

Hi trying to sign in on Xbox 360, it says error code 2009 sign in details are not recognised. I can sign in on a phone and tablet ok. Just have the issue on the Xbox. Tried changing password but same problem. Tried clearing Xbox cache but didn't work. It asks for username/email. I tried saying I had forgot username. I then got an email saying my username is my email. I read on another thread that this maybe an issue? Thanks 

4 REPLIES 4
Anonymous User
Not applicable

* I also tried deleting and reinstalling app

caseyb1993
Legend 5
Legend 5

@Anonymous User  You are best going on to live chat to see what help they can offer.

 

http://help.nowtv.com/article/Oops-something-went-wrong-Xbox

 

Click the link and then the green contact us button at the bottom. On the next page, you will see live chat. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

spoke with live chat couldn't help, told me to speak to Microsoft, spoke with Microsoft said it must be an app issue?
Anonymous User
Not applicable

finally found solution, deleted my entire xbox hard drive, downloaded app again, worked straight away.