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Anonymous User
Not applicable
‎06-11-2016 8:54

2009 error code on Xbox 360

Hi trying to sign in on Xbox 360, it says error code 2009 sign in details are not recognised. I can sign in on a phone and tablet ok. Just have the issue on the Xbox. Tried changing password but same problem. Tried clearing Xbox cache but didn't work. It asks for username/email. I tried saying I had forgot username. I then got an email saying my username is my email. I read on another thread that this maybe an issue? Thanks 

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4 Replies
Anonymous User
Not applicable
‎06-11-2016 8:59

* I also tried deleting and reinstalling app

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caseyb1993
Legend 5
Legend 5
‎06-11-2016 11:48

In response to Anonymous User

@Anonymous User  You are best going on to live chat to see what help they can offer.

 

http://help.nowtv.com/article/Oops-something-went-wrong-Xbox

 

Click the link and then the green contact us button at the bottom. On the next page, you will see live chat. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable
‎14-11-2016 24:26

spoke with live chat couldn't help, told me to speak to Microsoft, spoke with Microsoft said it must be an app issue?
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Anonymous User
Not applicable
‎17-11-2016 7:24

finally found solution, deleted my entire xbox hard drive, downloaded app again, worked straight away.