31-08-2014 17:45
on windows 8 with internet explorer and silverlight picture slows down and gets out of sync with audio very quickly. I run the latest version of silverlight and internet explorer on an acer laptop aspirev5 series
01-09-2014 13:06
Hi @Anonymous User
Thanks for getting in touch.
Can I ask have you tried a different browser and see if the same issue occurs?
Kind regards,
Birgit
NOW TV Team
01-09-2014 18:29
Yes, I did try Firefox as well as Chrome. Same issue.
01-09-2014 21:40
Thanks for your reply @Anonymous User
Does this occur when you try to watch anything, or is a specific film or TV show that's affected?
Let us know
Kindest
Steve
NOW TV Team
23-09-2015 10:44
Hi have also got the £1 try of nowTV. Now waching The Flash program 1 to 21 sound good vision good program 22 sound out of sync 3 sec and 23 out of sync by 17 sec. try " ff fb stop start relode.
@Anonymous User wrote:Hi @Anonymous User
Thanks for getting in touch.
Can I ask have you tried a different browser and see if the same issue occurs?
Kind regards,
Birgit
NOW TV Team
0 works
03-09-2014 18:04
I am also having exactly the same issue. The image jerks and slows down, then speeds up to catch up with audio. this happed through 90% of the film or program im watching.
I've tried different viewers. On two different laptops. programs and films, all different. Nothing changes :/.
04-09-2014 11:12
Hey @Anonymous User,
Thanks for the post.
Could you let us know if this happens with specific shows or if it's all shows?
Thanks,
Sabrina
NOW TV Team
04-09-2014 20:01
Hi Sabrina,
Thanks for getting back in touch.
It happens with every show or movie i watch.
05-09-2014 12:03
Hi @Anonymous User ,
Thanks for getting back in touch, I'm sorry for any inconvenience this has caused.
Can you please try opening Silverlight.
Once open can you click on Playback tab.
Please ensure that you've unticked the second box and press ok.
Can you then clear your cache and then try to play out on your browser.
Please let us know how you get on.
Kind Regards,
Karl
NOW TV Team
06-09-2014 12:08
Hi Karl,
Thank you for the help so far.
I followed the instructions, but still seem to be getting some degree of glitching with the audio and graphics.