17-10-2017 17:46 - edited 17-10-2017 17:47
get the device limit reached message, but nothing has been changed, got 4 devices. Had one set up with the name Dad - not there now, reverted back to just 'pc' this has happened twice. inside manage my devices it says I can remove one and add 1 more device this month after which I need to wait another month- OK, I remove one, then try to start watching on this pc - it says device limit reached..
I go back to manage devices, only 3 now shown, and still says I can add 1 more THIS month - yet when I try (and I cleared the cache) no luck this is so frustrating
Also, I have the app on my pc - tried to use that - but app takes over full screen and there is no apparent way to close it down! - I have to use ctrl alt delete to bring up the task manager to close it -
please fix trhis
Ian
17-10-2017 18:19
@Anonymous User wrote:
get the device limit reached message, but nothing has been changed, got 4 devices. Had one set up with the name Dad - not there now, reverted back to just 'pc' this has happened twice. inside manage my devices it says I can remove one and add 1 more device this month after which I need to wait another month- OK, I remove one, then try to start watching on this pc - it says device limit reached..
I go back to manage devices, only 3 now shown, and still says I can add 1 more THIS month - yet when I try (and I cleared the cache) no luck this is so frustrating
Also, I have the app on my pc - tried to use that - but app takes over full screen and there is no apparent way to close it down! - I have to use ctrl alt delete to bring up the task manager to close it -
please fix trhis
Ian
I'll sort it for you now 🙂 @Anonymous User
17-10-2017 18:21 - edited 17-10-2017 18:23
@Anonymous User wrote:
get the device limit reached message, but nothing has been changed, got 4 devices. Had one set up with the name Dad - not there now, reverted back to just 'pc' this has happened twice. inside manage my devices it says I can remove one and add 1 more device this month after which I need to wait another month- OK, I remove one, then try to start watching on this pc - it says device limit reached..
I go back to manage devices, only 3 now shown, and still says I can add 1 more THIS month - yet when I try (and I cleared the cache) no luck this is so frustrating
Also, I have the app on my pc - tried to use that - but app takes over full screen and there is no apparent way to close it down! - I have to use ctrl alt delete to bring up the task manager to close it -
please fix trhis
Ian
Sorted now @Anonymous User Enjoy 🙂
Also, try pressing F11 to get out of Full Screen, just a guess but usually you can get out of full screen no problem.
17-10-2017 18:49
Thanks for sorting - but why does it happen?
cheers
Ian