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Anonymous User
Not applicable

‎21-08-2017 21:27 - edited ‎21-08-2017 21:31

Why can't I use the device shown as one of my devices?

Just logged in and am being told I can't add a new device this month.  This is the PC I use all the time.  I used it yesterday.  It is showing in the list of my devices but I can't watch anything.  Please help.

Thanks

0
2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎21-08-2017 21:34

Hi and welcome to the forum @Anonymous User,

 

Ordinarily you are permitted to change one registered device per month, which comes into effect at the beginning of the next new month. However, 'forced' device limit resetting needs to be carried out by a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0
Anonymous User
Not applicable

‎21-08-2017 21:39

In response to SeeMoreDigital's comment

I'm now on the queue for livechat - thanks!