23-05-2017 14:02
Hi there,
I have to download an update of the NowTV player for my PC (Windows 10), and I have tried twice and both times my antivirus software flags up TrojanMSIL.Crypt.dnri as a threat. When I agree to delete this file the download fails.
Could anyone tell me what I could do about this or whether there's an issue with the update?
Thanks,
Schneids
22-05-2017 19:39
When I activate the NOW TV Player I get a pop-up window saying there is an update.
When I download the update file my Kaspersky security software identifies the NOWTVPlayerInstaller-Windows.exe file as containing the malware Trojan.MSIL.Crypt.dnri file and quarantines it.
No update means no viewing !
22-05-2017 20:09
@Anonymous User wrote:
When I activate the NOW TV Player I get a pop-up window saying there is an update.
When I download the update file my Kaspersky security software identifies the NOWTVPlayerInstaller-Windows.exe file as containing the malware Trojan.MSIL.Crypt.dnri file and quarantines it.
No update means no viewing !
Hi @Anonymous User Seems like it could be a false positive. Had a few cases like this and seems to be only kapersky saying so. Can you drga and drop the file into this engine https://virusdesk.kaspersky.com/?_ga=2.240264775.516391164.1495479959-309433104.1495479958 and see what results come up. Or can you try another virus scanner (personally i recommend Avast Anti-Virus) to scan the file? Thanks
Tony
29-05-2017 11:35
My Kaspersky security software has stopped identifying the Now TV Player update as containing malware.
So update successful and normal service is resumed.
29-05-2017 20:46 - edited 29-05-2017 20:56
I can't install the Now TV Player at all due to Kaspersky identifying it as malicious and deleting it.
I have uploaded the file to the Kaspersky VirusDesk. Result:
File NOWTVPlayerInstaller-Windows.exe is infected.
The file is unsafe to keep, use or send.
The file has been sent for analysis to the Antivirus Lab.
18-08-2017 20:48
AVG detecting player as virus too
18-08-2017 21:24
I realise this thread is oiut of date but as the last poster was today and I have the same problem I am posting here. AVG is also flagging the latest update as Malware. I'm not keen to override it!
18-08-2017 21:56
norton also flagging update as malware
19-08-2017 22:02
Avast also blocking. Cancelling my subscription, as the hassle in resolving this and the trust issues are just not worth it.
20-08-2017 13:24
My AVG is also reporting Malware when attempting to update.