Virus when installing NowTV update with Firefox

[Anonymous User]

Hi there,

I have to download an update of the NowTV player for my PC (Windows 10), and I have tried twice and both times my antivirus software flags up TrojanMSIL.Crypt.dnri as a threat. When I agree to delete this file the download fails.

Could anyone tell me what I could do about this or whether there's an issue with the update?

Thanks,

Schneids

[Anonymous User]

Please could you restore streaming without the need to install your player?  There is a virus (Trojan.MSIL.Crypt.dnri) reported by ZoneAlarm.

[SeeMoreDigital]

Hi @Anonymous User,

As mentioned here by @Tony-D (of NOW TV) the 'Trojan.MSIL.Crypt.dnri' flag your anti-virus software is reporting is a 'false positive'...

From what I understand, the NOW TV Player app is hosted on Microsoft's servers, which are regularly virus scanned.

Cheers

[Anonymous User]

I cancelled my subscription.  It's not acceptable for software like this to get flagged up as a possible virus, as it would only take a short time to reprogram it from scratch with something harmless, open source and unvirused like FFMpeg - or to switch back to the online streaming.

[Anonymous User]

Hi there

I also use Kaspersky and it's telling me that there's a trojan in the file and deleting it for me - I'm perfectly happy with that, Kaspersky has kept me virus-free for at least 4 years.

But it also worries me that no one in this thread (apart from us concerned users) is at all concerned that 2 different virus scanners are flagging this software. If this software is indeed safe why is NowTV not contacting the anti-virus companies and working out why it's being flagged.

I'm afraid I'm not going to let NowTV force me to install questionable software on my computer in order to use a service I pay for, when streaming through browsers has been working fine. Do Amazon and Netflix force you to install any software? Nope. So why should NowTV?

I watch the majority of my NowTV on my Windows 7 PC, but as the accepted browsers are dwindling, I am finding it harder and harder to actually watch any NowTV at all.

P.S. Plus as of 4 days after the original post above, Kaspersky is still flagging the software!!

[Anonymous User]

Hi,

I've downloaded NOWTVPlayerInstaller-Windows.exe and Kaspersky deleted it instantly because it contains a trojan: Trojan.MSIL.Crypt.dnri

Please check your apps.

Carolina

[Anonymous User]

Hi, I too am getting the player for Windows (using Firefox, same with Edge) flagged up as a virus by Kaspersky. Any idea how to make this work, I'd like to watch what I have just paid for!

[Anonymous User]

Hi, I too am getting the player for Windows (using Firefox, same with Edge) flagged up as a virus by Kaspersky. Any idea how to make this work, I'd like to watch what I have just paid for!

[Anonymous User]

I've just tried again, and Kaspersky is still picking up Malware!!

[Anonymous User]

Hi all,

We can confirm that the app does not have a virus and was being flagged as a false positive. We have now resolved the issue.

You can download the latest installer here:

https://web.static.nowtv.com/watch/NOWTVPlayerInstaller-Windows.exe

Keep up the good work of flagging these issues to us!

Many thanks,

Nico

[Anonymous User]

Nope, still not working. Different to last night though. It'll let me download the file, but not open it, still says it contains malware or a trojan. Is this anything to do with the thread at the top of the page titled

Issue watching NOW TV following a device change 29/5/2017

?

Would really like to get this sorted!!! Why pay for a service I can't use?!