15-03-2017 13:06
Hi, after ALL my browsers now not playing Now TV I have downloaded the app. This is on Windows 10.
The app opens fine and I can log in fine but I can't actually play any videos. Instead, I get the message 'video failed to play. Try again' come up over and over again.
Any ideas? I've tried reinstalling the app but beyond that I'm not sure what else to do.
Cheers
Paul 4201
15-03-2017 13:57
@Anonymous User wrote:
Hi, after ALL my browsers now not playing Now TV I have downloaded the app. This is on Windows 10.
The app opens fine and I can log in fine but I can't actually play any videos. Instead, I get the message 'video failed to play. Try again' come up over and over again.
Any ideas? I've tried reinstalling the app but beyond that I'm not sure what else to do.
Cheers
Paul 4201
Hi @Anonymous User
If you're using a desktop PC. Note that you cannot be using VGA as your display interface the NowTV app requires high bandwidth Digital content protection (HDCP) compliance in order to play video.
If you're using a laptop. The laptop you're using must be quoted as having HD display in order to support HDCP. You're not trying to use a laptop with an external monitor/TV are you?
15-03-2017 14:14
Hi
I'm using a laptop with a HD display.
15-03-2017 14:34
@Anonymous User wrote:
Hi
I'm using a laptop with a HD display.
Hi @Anonymous User
In that case, it's likely a video driver issue. Best thing to try is to install the latest video drivers for your laptop.
29-11-2017 12:58
Hi @commanda6,
I'm having the same problem as @Anonymous User except I'm using a laptop with external HD TV. Is it not possible to fix the problem so that I can actually use my external monitor? Do I just have to accept using my Xbox instead? =(
Thank you,
Kind Regards,
Sophie.
29-11-2017 15:14
@Anonymous User wrote:
Hi @commanda6,
I'm having the same problem as @Anonymous User except I'm using a laptop with external HD TV. Is it not possible to fix the problem so that I can actually use my external monitor? Do I just have to accept using my Xbox instead? =(
Thank you,
Kind Regards,
Sophie.
Hi @Anonymous User
is it an Xbox one that you have?
If it is your probably get a better experience viewing on Xbox one, then you would on desktop PC/laptop PC to be honest. The reason being is that Xbox one has an 'allow 50 Hz' function . This means that NowTV's 50 Hz content will be output at 50 Hz rather than being converted to 60 Hz, converting 50 Hz content to 60 Hz often causes motion judder and in some cases a blurry picture.
You All PCs will by default output content at 60 Hz, which means NowTV's content will be converted to 60 Hz. If you're using a PC and depending on what hardware your PC has you can't always change the output settings to 50 Hz
Just make sure you have enabled the allow 50 Hz function go to the display and audio output settings on your Xbox one > video output > advanced > 'allow 50 Hz'