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Anonymous User
Not applicable
29-10-2013 17:33
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Used up monthly allowance for adding devices
I have been trying to add my iphone as my 4th device without success. I keep getting the message "Used up monthly allowance for adding devices" I haven't changed any devices and still have an unused slot.
I also just tried to watch a film on my laptop that has always been on my device list and i now get the same message.
Could you sort this out please as it is getting frustrating and i'm clearly not the only one who is having these issues.
109 REPLIES 109
Anonymous User
Not applicable
12-04-2014 13:28
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Hi can you help I'm having same problem it's saying I've added two many devices and won't let me watch any movies
Anonymous User
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12-04-2014 13:36
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You need to visit Live Chat and ask them to reset your devices.
Go to the help link then to contact us, answer the two drop down questions then if needed scroll down the page and you will see links to Live Chat, Email and Forum.
If the Live Chat option is missing everyone is busy and you should try again in a few minutes.
Go to the help link then to contact us, answer the two drop down questions then if needed scroll down the page and you will see links to Live Chat, Email and Forum.
If the Live Chat option is missing everyone is busy and you should try again in a few minutes.
Anonymous User
Not applicable
12-04-2014 13:58
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I'm doing that it's just a blank page,I've been trying for hours
Anonymous User
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12-04-2014 14:12 - edited 12-04-2014 14:12
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Just tried it now and Live Chat appeared.
Anonymous User
Not applicable
12-04-2014 14:15
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No I just need sum help
Anonymous User
Not applicable
12-04-2014 14:19
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@Anonymous User wrote:
No I just need sum help
As already mentioned, for help you need to go on Live Chat and speak to an agent who can carry out security questions and reset your device count.
Anonymous User
Not applicable
12-04-2014 14:24
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When I click on love chat it's a blank page so what now
Anonymous User
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17-04-2016 14:57
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i have removed my old xboxes as i got upgraded ones and have only added one but wont let me add the ps4 why is this i cant find any one to help me as ineed this resolving like yesterday tbh i find it annoying tha there is no easy way of finding the live help option either as its a joke to get direct help
Andy
Legend 5
17-04-2016 15:01
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@Anonymous User
Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.
You could have a word with Live Chat, explain what's happened and see if they can do something for you. To get there go to the following help page
http://help.nowtv.com/article/Device-limit-reached
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.
Anonymous User
Not applicable
01-02-2014 21:14
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I had for devises registered and then I deleted them by mistake and now after waiting for the 1st to re add my devices, it still come up with the error message and won't let me add any. I have even deleted the app on my phone and installed it. Please help as this is really annoying.
