29-10-2013 17:33
I have been trying to add my iphone as my 4th device without success. I keep getting the message "Used up monthly allowance for adding devices" I haven't changed any devices and still have an unused slot.
I also just tried to watch a film on my laptop that has always been on my device list and i now get the same message.
Could you sort this out please as it is getting frustrating and i'm clearly not the only one who is having these issues.
12-02-2017 9:52
Hi @Anonymous User,
Perhaps the following 'Help Centre' article may be of use to you: Why can't I add more devices?
That being said, if you need your device count resetting, I recommend that you contact a NOW TV representative via the forums 'Live Chat' facility and very politely explain your requirements to them, as they are under no obligation to do what you require!
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers and good luck...
27-09-2017 18:42
27-09-2017 18:47
@Anonymous User wrote:
... I can't add any devices even tho there's none saved so we can't watch anything at all!!
Hi @Anonymous User,
Your device(s) will be added when you start watching some content?
What NOW TV service have you subscriped to. And what device are you using to access and play NOW TV content?
Cheers
27-09-2017 22:07
27-09-2017 22:26
Hi @Anonymous User,
What NOW TV service have you subscribed to. And what device are you using to access and play NOW TV content?
Cheers
15-12-2017 24:45
15-12-2017 8:50
@Anonymous User
Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.
Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices
15-12-2017 10:06
11-08-2018 21:06
I am having the same issue help please
12-08-2018 11:15
@Anonymous User Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices