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Anonymous User
Not applicable

There was an error starting the video stream.

Hi.

When I'm trying to activate my Sky Sports Week Pass and watch an item system gives an error: "There was an error starting the video stream".

What does that mean and what should I do to solve it? I'm running nowtv via IE 11, Silverlight is installed. Thanks in advance.

3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

From what I understand, support for viewing the NOW TV service via an Internet Browser is in the process of being withdrawn.

 

For computer users running Windows 8.1 (or higher), you will need to install the NOW TV Windows app. And for Mac users running OS X 10.9 (or higher), you will need to install the new 'NOW TV Player' app (please refer to the following 'Help Centre' article: NOW TV Mac app) for installation information.

 

After installing the new NOW TV Player app, it is advisable to completely remove the (now redundant) Silverlight plug-in from your computer. It is also advisable to remove any unnecessarily browsers you may have had to install in order to view the NOW TV service in the past.


Cheers

Anonymous User
Not applicable

Windows Store says 'NOW TV app not urrently availble' so that doesn't help 😞

Anonymous User
Not applicable

Me too 😞